Processing Time

We aim to have all orders packed and shipped within 1–3 business days (excluding weekends and holidays). Delivery times vary depending on service & location.

Delivery Time

Delivery times vary depending on the shipping service selected and your location. Once your order ships, tracking information will be provided when available.

Shipping Locations

• United States: We ship throughout the USA.
  
• International: We offer limited international shipping options to select locations. If international shipping is available for your address, it will appear at checkout.
  

Returns & Refunds

We do not offer an exchange facility. Simply return your item(s) & reorder for a replacement to ensure you get the size you require to avoid missing out on your favourite merch; designs sell out quickly! Your refund will be processed once we’ve received your returned item(s).

Return Window

You must contact us within 14 days of the order delivery to declare a return; any unwanted items must be returned within 14 days of notifying us. Please get in touch with our customer service team for instructions. We must receive all returns within 28 days of the delivery date to be eligible for a refund.

Please note:

• Customers are liable for the return shipping costs unless an item is received in error or is damaged or defective. Please get in touch with our customer service team before returning any item(s) to us.
  
  Original postage & packaging fees are non-refundable unless an item is received in error or is damaged or defective.
  
• Please ensure that your returned product is in the same condition as when received. Items must be in their original condition & their original packaging, unworn, unwashed & complete with their original labels & tags. Any promotional items included free of charge must also be returned shall the order be returned in full.
  
• Please remember to provide the store name & your order number; this will be in your email notification.
  
• Once you have notified us, you will have 14 days to return the product to us. We must receive all returns within 28 days of the delivery date to be eligible for a refund.
  
• Please allow up to 10 business days for us to process your returned item/s. We always aim to be faster!
  
• When posting an item to us, please hold on to your proof of postage (the receipt you get from the Post Office/carrier).
  

International returns (if applicable)

If sending items back from outside of the USA, make sure to declare items as returned goods, and clearly state “RETURNED GOODS” on the parcel. Any duties on returned goods will remain the responsibility of the customer.

We cannot accept returns on the following types of items:

• CDs/DVDs/Vinyl/Cassette Tapes that have had their seal broken.
  
• Perishable goods such as food.
  
• All face coverings are non-returnable.
  
• Pierced jewelery for hygiene reasons.
  
• Swimwear or lingerie for hygiene reasons.
  

Any items returned which do not comply with the return of goods policy will be returned to the customer & will not be accepted for a refund until such time that the above conditions are met. This does not affect your statutory rights.

Refund timing

Once your return order has been received, it can take up to 10 business days to process. You will receive your money back via the original payment method used.

Typically the refund takes 1–5 business days to be reflected in your account after the refund has been submitted. The time it takes for you to see the refund depends on your bank.

Safety handling

Please note: due to safety precautions, returned goods may be set aside for 48 hours before unpacking by our warehouse staff.

Products & Stock

All available merch & sizes are listed on the website. Restocks occasionally happen if the artist decides demand is there. We recommend checking our social media pages—news & updates on products will be posted there first.

Size Charts

Size charts are available on product listings—the link is located just above the “Select size” box. If you have found a product without a size chart, please get in touch with our customer service team with the product link.

Signed Items

Signed copies are always very limited, which means we cannot honor special requests, personalized messages, or replacement signed sleeves.

The practice of signing means the artist(s) may open, handle & lean on the product to enable signing. This may result in small bends or creases. Sleeves on signed items will not be in perfect, untouched condition. If the condition of the sleeve is particularly important to you, we recommend purchasing an unsigned copy.

Need Help?

If you cannot find the answer you are looking for above, please get in touch with our customer support at icredofficial@gmail.com and we’ll be happy to assist. Remember to provide the store name & your order number; this will be in your email notifications.